If points are not being added to customer accounts, check the following things: Make sure the orders are set to "Processed" or "Complete" Only processed or completed orders have points calculated. Make sure if you have enabled the optional "extra fie...

Issue - when a customer pays with points, but not enough points to cover the whole order, the order submits anyway - not giving them the option to pay with another method. Fix: In the CRP mod find the payment/payment_points.php file. Find the followi...

Negative points are normal. The way X-cart operates is it creates a "not finished" order every time an order is started. So for example, if you have a customer apply 100 points to their order and they go to paypal to checkout, X-cart will create a not ...

If you are using our reward points and have the occasional 'not finished' orders from customers not completing orders, you should always do two things to these orders. Set them to 'queued', apply that order status, and then back to 'not finished'. This ...