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Knowledgebase : General
Upon quote acceptance from the customer, we will send an invoice for the minimum hours on the project. This invoice should be paid upon receipt and must be paid prior to the start of the project. When the project is complete, we will send an invoice for...
Not usually. We try to finalize work details and document them within the ticketing system. If your project requires phone conversation during the project we usually try to build that into the quote and bill our time. If you want to have phone call comm...
Our philosophy is to detail the project work within the ticket. We do this for multiple reasons: 1) All of the requirements are located in one place and visible to all employees that may have contact with the project. 2) All of the requirements are spe...
We typically do not schedule more than 4 hours of work on any given project per day to eliminate burn out and allow for customer feedback and engineer communication. It is customary for an 8 hour project to be scheduled out over 2-3 days. Please be sure...
The date sent on the quote is our next available opening. As quotes are accepted, we schedule the work. It is very possible that someone else may have accepted before you and their project was scheduled into the next available slot. We will advise you o...
The engineer working on your project will contact you via the ticketing system advising you that the work has been completed and they will ask you for your confirmation on project completion. You are always welcome to reply and check in on process.
If a certain customization is requested enough times, then we may turn it into a module. In that case, we will provide you with store credit.
We will not disclose any details of your project without your permission. If we did decide that we wanted to share your project details or customization we would ask your permission first. Any vital information would be redacted.
Normally, we develop right on the server, preferably a replicated development server that you may have set up. If we develop on the live server, we make sure to wrap our work with checks to make sure the changes are only seen with certain keys. We also ha...
Since X-cart can be customized we prefer to work on your server(s) with your files. That is the best way to know our code changes will work with your particular site.
We are about middle of the road when compared with most companies. Our rates are higher than some companies because we offer free support, and a full engineering team backed with at least Bachelor’s Degrees in Computer Science or Electrical Engineering.
Our projects not only include the work, but test time, checking the site to make sure nothing else was affected improperly, and overall customer transition. In some cases, our projects will include local development and install guidelines for customers wh...
FIRETANKSOFTWARE.COM COMPANY POLICY: In order to transfer a license from one domain to another: 1. You must open a support ticket requesting a license change. Make sure to include the current licensed domain, the domain you wish to move the license ...
Applies for Firetank Software developed products (all products with Firetank name or Logo on the graphics, or part of our Marketing manager/ Feed Manager series) For all products: 1. All Firetank Software products come with 3 months of download su...
There are three ways to raise your server's php memory_limit: Important: If you do not know what you are doing here, please ask your web hosting company to do this for you. 1. If you control the server (e.g. dedicated server) and have admin access, ...