Knowledgebase: Pre-Sales Questions
Why can't I log in to get my files and licenses? Why is my membership expired?
Posted by - NA - on 25 September 2012 04:25 PM
Solution Any purchases from Firetank Software come with three months of download support. During those three months, you can log in and download your software, download updates, download your licenses, and access your security scans. If any bugfixes are issued, or your license is changed, you can download these for free during the first three months.
After three months, your download support will be expired and you will not be able to log in. If you request any license changes, or you need to re-download your software, or you need any bug fixes or updates, you will not be able to get these until you renew your download support.
To renew your download support, you can purchase a download support extension from our store in 3 month, 6 month, and 12 month periods. Or you can purchase any other product from our store. All purchases come with three months of download support.