Knowledgebase: Pre-Sales Questions
How do I download files from you?
Posted by - NA - on 25 September 2012 04:19 PM
Solution All Firetank Software developed orders are fulfilled within 24 hours (please allow 48 hours public holidays and weekends)
After you have made a purchase and we have completed your order we will send you an email with a members login and password, please use this on our site to access your files
(note this is different to your x-cart login).
Click "your licenses" and then click the "Get install" next to the package you wish to install. The file will then be emailed to your registered email address.
Note some of our add on's are grouped together for each domain in zip files.
If for any reason you don't receive the email with the attachment, please make sure firetank.net and firetanksoftware.com emails are whitelisted and not going to your spam bin.