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<title><![CDATA[BCS Engineering]]></title>
<link><![CDATA[https://support.bcsengineering.com/]]></link>
<description />
<generator><![CDATA[Kayako case v4.66.2]]></generator>
<item>
<title><![CDATA[Change your E-mail account password]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/21]]></link>
<guid isPermaLink="false"><![CDATA[3c59dc048e8850243be8079a5c74d079]]></guid>
<pubDate><![CDATA[Mon, 26 Jan 2009 15:07:01 -0500]]></pubDate>
<dc:creator><![CDATA[Gary Jolley]]></dc:creator>
<description><![CDATA[Point a web browser to https://mail.bcsengineering.com.
Login with the username and password that was provided.
In the Menu on the Left hand side, click on preferences.
Then Click on the Edit My Profile link.
Enter and reenter your passwords in the pr...]]></description>
<content:encoded><![CDATA[Point a web browser to https://mail.bcsengineering.com.<br />
Login with the username and password that was provided.<br />
In the Menu on the Left hand side, click on preferences.<br />
Then Click on the Edit My Profile link.<br />
Enter and reenter your passwords in the prescribed boxes.<br />
Click Update at the bottom of the page<br />
]]></content:encoded>
</item>
<item>
<title><![CDATA[Should I use IMAP or POP]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/22]]></link>
<guid isPermaLink="false"><![CDATA[b6d767d2f8ed5d21a44b0e5886680cb9]]></guid>
<pubDate><![CDATA[Mon, 26 Jan 2009 15:08:49 -0500]]></pubDate>
<dc:creator><![CDATA[Gary Jolley]]></dc:creator>
<description><![CDATA[BCSE recommends IMAP to its customers. The IMAP protocol leaves the mail messages and their state (Read, Unread, Replied, etc.) on the server. This is convenient for users that check their email from more than one machine. It also safer, because the email...]]></description>
<content:encoded><![CDATA[BCSE recommends IMAP to its customers. The IMAP protocol leaves the mail messages and their state (Read, Unread, Replied, etc.) on the server. This is convenient for users that check their email from more than one machine. It also safer, because the email is stored on a server that is backed up nightly.<br />
IMAP is slightly different to operate than POP. In the Microsoft Outlook clients the IMAP Inbox is separate from the Outlook Inbox. When the user deletes a message from a mailbox, it is not immediately removed. To completely remove the message the user must press a "Purge" or "Expunge" button. Some clients can be configured to expunge the mailbox then the user exits the client.<br />
]]></content:encoded>
</item>
<item>
<title><![CDATA[Configure your Email for the Thunderbird Client]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/283]]></link>
<guid isPermaLink="false"><![CDATA[0f49c89d1e7298bb9930789c8ed59d48]]></guid>
<pubDate><![CDATA[Wed, 05 Oct 2011 16:32:08 -0400]]></pubDate>
<dc:creator><![CDATA[Nick Poindexter]]></dc:creator>
<description><![CDATA[Thunderbird 7.0.1 setup guide:
What you will need:
•	User Name
•	Email Address
•	IMAP/POP3 server information /address
1.	Execute the Thunderbird program from the start menu.

2.	Once Thunderbird starts up, update it by going to the “help” tab and ...]]></description>
<content:encoded><![CDATA[Thunderbird 7.0.1 setup guide:<br />
What you will need:<br />
•	User Name<br />
•	Email Address<br />
•	IMAP/POP3 server information /address<br />
1.	Execute the Thunderbird program from the start menu.<br />
<img src="http://nermal.bcsengineering.com/nick/images/thunderbird/1startthunderbird.jpg" /><br />
2.	Once Thunderbird starts up, update it by going to the “help” tab and then click “About Thunderbird” near the bottom.<br />
<img src="http://nermal.bcsengineering.com/nick/images/thunderbird/2updatethunderbird.jpg" /><br />
3.	Take note of the “version” number and make sure it says “Thunderbird is up to date”. If not, update it now to latest version available.<br />
<img src="http://nermal.bcsengineering.com/nick/images/thunderbird/3version.JPG" /><br />
4.	Add your email account by going to “Tools” tab then “Account Settings”.<br />
<img src="http://nermal.bcsengineering.com/nick/images/thunderbird/4addaccount.jpg" /><br />
5.	In the window that pop up, go the bottom and click on  “Account Actions” and then “Add Mail Account”.<br />
<img src="http://nermal.bcsengineering.com/nick/images/thunderbird/5addmailaccount.jpg" /><br />
6.	In the window that appears, fill in the 3 following fields with your information:<br />
a.	Your Name: Your Name<br />
b.	Email Address: your.email@bcsegineering.com<br />
c.	Password: your password<br />
d.	Remember password: this is optional, uncheck for added security which will  prompt you  to enter your password each time you open your email client, otherwise leave it checked.<br />
e.	Click “Continue”<br />
<img src="http://nermal.bcsengineering.com/nick/images/thunderbird/6enteraccountinfo.JPG" /><br />
7.	After you click continue, another section opens up that will look like the following and you will have option to either use “IMAP” which keeps mail on the server so you can retrieve it anytime or use “POP3” which will transfer the mail from the server and keep it locally on your computer. (*note, you cannot retrieve this email again once it has been transferred from the server). IMAP is being used in this example.<br />
<img src="http://nermal.bcsengineering.com/nick/images/thunderbird/7contirue.JPG" /><br />
8.	Now click on “Manual config” at the bottom of the window.<br />
<img src="http://nermal.bcsengineering.com/nick/images/thunderbird/8manualconfig.JPG" /><br />
9.	In the window that appears, change the drop down box from “STARTTLS” to SSL/TLS and verify the “Outgoing: SMTP port” is set to “465”.<br />
<img src="http://nermal.bcsengineering.com/nick/images/thunderbird/9ssl.JPG" /><br />
10.	Click “Create  Account” and you are all set.]]></content:encoded>
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