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<title><![CDATA[BCS Engineering]]></title>
<link><![CDATA[https://support.bcsengineering.com/]]></link>
<description />
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<item>
<title><![CDATA[ How do I download files from you?]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/332]]></link>
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<pubDate><![CDATA[Tue, 25 Sep 2012 16:19:23 -0400]]></pubDate>
<dc:creator><![CDATA[- NA -]]></dc:creator>
<description><![CDATA[Solution All Firetank Software developed orders are fulfilled within 24 hours (please allow 48 hours public holidays and weekends)

After you have made a purchase and we have completed your order we will send you an email with a members login and passwo...]]></description>
<content:encoded><![CDATA[Solution All Firetank Software developed orders are fulfilled within 24 hours (please allow 48 hours public holidays and weekends)<br />
<br />
After you have made a purchase and we have completed your order we will send you an email with a members login and password, please use this on our site to access your files<br />
(note this is different to your x-cart login).<br />
<br />
Click "your licenses" and then click the "Get install" next to the package you wish to install. The file will then be emailed to your registered email address.<br />
<br />
Note some of our add on's are grouped together for each domain in zip files.<br />
<br />
If for any reason you don't receive the email with the attachment, please make sure firetank.net and firetanksoftware.com emails are whitelisted and not going to your spam bin.]]></content:encoded>
</item>
<item>
<title><![CDATA[ What is your policy regarding upgrades?]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/333]]></link>
<guid isPermaLink="false"><![CDATA[310dcbbf4cce62f762a2aaa148d556bd]]></guid>
<pubDate><![CDATA[Tue, 25 Sep 2012 16:20:14 -0400]]></pubDate>
<dc:creator><![CDATA[- NA -]]></dc:creator>
<description><![CDATA[Solution When you purchase any product you are given access to your downloads area for three months. While you have access to this area, you can download the latest version of any software licensed to your domain.

After your support period has expired,...]]></description>
<content:encoded><![CDATA[Solution When you purchase any product you are given access to your downloads area for three months. While you have access to this area, you can download the latest version of any software licensed to your domain.<br />
<br />
After your support period has expired, you will not have access to your downloads area. To purchase a support extension, please visit our upgrades page - http://www.firetanksoftware.com/fts/customer/home.php?cat=7<br />
]]></content:encoded>
</item>
<item>
<title><![CDATA[Why is your software encrypted?]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/334]]></link>
<guid isPermaLink="false"><![CDATA[2f2b265625d76a6704b08093c652fd79]]></guid>
<pubDate><![CDATA[Tue, 25 Sep 2012 16:20:56 -0400]]></pubDate>
<dc:creator><![CDATA[- NA -]]></dc:creator>
<description><![CDATA[ed using either domain licensing or encryption, or both, source code is not made accessible or provided unless stated. If you have made modifications to databases software you intend to use our add ons on please contact us before making any purchase, our ...]]></description>
<content:encoded><![CDATA[ed using either domain licensing or encryption, or both, source code is not made accessible or provided unless stated. If you have made modifications to databases software you intend to use our add ons on please contact us before making any purchase, our software is guaranteed to work on unmodified system databases that meet the minimum stated requirements. Firetank Software can not be held responsible for software failure due to custom modifications.<br />
<br />
Code pertaining to display on the front-end or customer-side of your store will not be encrypted and you will have complete control over how information is presented.]]></content:encoded>
</item>
<item>
<title><![CDATA[How are licenses managed?]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/335]]></link>
<guid isPermaLink="false"><![CDATA[f9b902fc3289af4dd08de5d1de54f68f]]></guid>
<pubDate><![CDATA[Tue, 25 Sep 2012 16:21:44 -0400]]></pubDate>
<dc:creator><![CDATA[- NA -]]></dc:creator>
<description><![CDATA[Solution All software is licensed on a per-domain basis. You are allowed to use the modifications, add-ons, templates, buttons, and security scans only on the licensed domains for which they were purchased unless otherwise stated.

Any attempt to run li...]]></description>
<content:encoded><![CDATA[Solution All software is licensed on a per-domain basis. You are allowed to use the modifications, add-ons, templates, buttons, and security scans only on the licensed domains for which they were purchased unless otherwise stated.<br />
<br />
Any attempt to run licenses from unlicensed domains will immediately invalidate your license.<br />
]]></content:encoded>
</item>
<item>
<title><![CDATA[Can I use your software on more than one site?]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/336]]></link>
<guid isPermaLink="false"><![CDATA[6855456e2fe46a9d49d3d3af4f57443d]]></guid>
<pubDate><![CDATA[Tue, 25 Sep 2012 16:22:23 -0400]]></pubDate>
<dc:creator><![CDATA[- NA -]]></dc:creator>
<description><![CDATA[Solution Our X-cart modifications can be modified by yourself in certain controllable portions, in some cases core routines may be encrypted in others you will have the complete source, if you need clarification on a certain modification please ask before...]]></description>
<content:encoded><![CDATA[Solution Our X-cart modifications can be modified by yourself in certain controllable portions, in some cases core routines may be encrypted in others you will have the complete source, if you need clarification on a certain modification please ask before purchasing. Our X-cart Add on's are not modifiable (see terms and conditions - http://www.firetanksoftware.com/fts/customer/help.php?section=conditions). We can, however, tailor and customise our modules for custom specifications if need be, please contact us with your requirements.<br />
]]></content:encoded>
</item>
<item>
<title><![CDATA[ I can't install the software can you help me?]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/337]]></link>
<guid isPermaLink="false"><![CDATA[357a6fdf7642bf815a88822c447d9dc4]]></guid>
<pubDate><![CDATA[Tue, 25 Sep 2012 16:23:05 -0400]]></pubDate>
<dc:creator><![CDATA[- NA -]]></dc:creator>
<description><![CDATA[Solution You can hire us to install any of our scripts, please see the installation services area - http://www.firetanksoftware.com/fts/customer/home.php?cat=2
]]></description>
<content:encoded><![CDATA[Solution You can hire us to install any of our scripts, please see the installation services area - http://www.firetanksoftware.com/fts/customer/home.php?cat=2<br />
]]></content:encoded>
</item>
<item>
<title><![CDATA[When will I receive my software after I purchase it?]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/338]]></link>
<guid isPermaLink="false"><![CDATA[819f46e52c25763a55cc642422644317]]></guid>
<pubDate><![CDATA[Tue, 25 Sep 2012 16:24:31 -0400]]></pubDate>
<dc:creator><![CDATA[- NA -]]></dc:creator>
<description><![CDATA[Solution Generally within 24 hours (please allow up to 48 hours on weekends).]]></description>
<content:encoded><![CDATA[Solution Generally within 24 hours (please allow up to 48 hours on weekends).]]></content:encoded>
</item>
<item>
<title><![CDATA[Why can't I log in to get my files and licenses? Why is my member...]]></title>
<link><![CDATA[https://support.bcsengineering.com/index.php?/Knowledgebase/Article/View/339]]></link>
<guid isPermaLink="false"><![CDATA[04025959b191f8f9de3f924f0940515f]]></guid>
<pubDate><![CDATA[Tue, 25 Sep 2012 16:25:20 -0400]]></pubDate>
<dc:creator><![CDATA[- NA -]]></dc:creator>
<description><![CDATA[Solution Any purchases from Firetank Software come with three months of download support. During those three months, you can log in and download your software, download updates, download your licenses, and access your security scans. If any bugfixes are i...]]></description>
<content:encoded><![CDATA[Solution Any purchases from Firetank Software come with three months of download support. During those three months, you can log in and download your software, download updates, download your licenses, and access your security scans. If any bugfixes are issued, or your license is changed, you can download these for free during the first three months.<br />
<br />
After three months, your download support will be expired and you will not be able to log in. If you request any license changes, or you need to re-download your software, or you need any bug fixes or updates, you will not be able to get these until you renew your download support.<br />
<br />
To renew your download support, you can purchase a download support extension from our store in 3 month, 6 month, and 12 month periods. Or you can purchase any other product from our store. All purchases come with three months of download support.]]></content:encoded>
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